1. Order Processing
- All orders are processed within 1–3 business days after payment is received.
- Orders are not shipped or delivered on weekends or public holidays.
- You will receive a confirmation email with tracking details once your order has shipped.
2. Shipping Areas
We currently ship to all major cities and towns within South Africa. If you are in a remote or outlying area, please allow additional time for delivery.
We do not currently offer international shipping.
3. Click & Collect
- Free collection is available from Single Fin Surf Shop, Salt Rock, Ballito.
- Collections must be scheduled in advance via email or Instagram DM.
4. Delivery Issues
- Please ensure your delivery address and contact details are correct when placing an order.
- We are not responsible for orders delayed due to incorrect address details, natural disasters, or courier service disruptions.
- If your order has not arrived within 7 business days of shipping, please contact us.
5. Damaged or Missing Items
- If your order arrives damaged, or items are missing, notify us within 48 hours of delivery.
- Email us with your order number and photos (if applicable), and we will assist you promptly.
For any other issues please feel free to contact us via any of our channels.
